In collaboration with Laerdal Medical

In collaboration with Laerdal Medical

Exploring User Motivation with Digital Badges in RQI

Exploring User Motivation with Digital Badges in RQI

Interaction design/Product design/Codesign

Interaction design/Product design/Codesign

Laerdal Medical is a world-leading provider of training, educational and therapy products for lifesaving and emergency medical care. They asked us to find out how RQI (A simulation station for training resuscitation skills) could be improved through an integrated motivational rewards system (digital badges). 

We investigated what attitudes healthcare professionals have regarding the current training system, asking HMW improve the training experience and how might a rewards system be integrated into training programs? 

Year  2017         Collaborators Rikke Gjerulff

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Approach & Process

Challenge

The process involved engaging users in ethnographic and qualitative research methods including contextual interviews, persona building, service journey mapping, and service prototypes/ scenario workshops.



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Sparking discussion by creating a visual survey in common space regarding different aspects of the RQI training product.

Co-creating future product features with healthcare professionals

Co-creating future product features with healthcare professionals

Working directly with current users of the product in Copenhagen, we used various methods to gather qualitative insights. For example, contextual interviews where we asked participants to walk through daily operations and created a service journey of training CPR on RQI.

 

Working directly with current users of the product in Copenhagen, we used various methods to gather qualitative insights. For example, contextual interviews where we asked participants to walk through daily operations and created a service journey of training CPR on RQI.

 
 

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Future service scenario

 
Future service scenario
 

In order to understand more specific motivations towards training, we carried out a 'future service scenario' with nurses.

We proposed a training service in which motivational rewards, competitions and tangible rewards were integrated.

In order to understand more specific motivations towards training, we carried out a 'future service scenario' with nurses.

We proposed a training service in which motivational rewards, competitions and tangible rewards were integrated.
 

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longer test

Insights 

Insights

We identified the core aspects of what drives and hinders healthcare professionals to train on the RQI system.

Identifying key areas and opportunities for the implementation of motivational rewards, and suggestions for how these achievements could be shared through social networks.

 

 

We identified the core aspects of what drives and hinders healthcare professionals to train on the RQI system.

Identifying key areas and opportunities for the implementation of motivational rewards, and suggestions for how these achievements could be shared through social networks.

 

 

Outcome

Outcome

We created a shareable web platform which contained our findings, insights and recommendations for a future implementation strategy.

Including a tool-kit of customizable templates of various workshop materials available for use by Laerdal in further user-centred development and research.

 

 

We created a shareable web platform which contained our findings, insights and recommendations for a future implementation strategy.

Including a tool-kit of customizable templates of various workshop materials available for use by Laerdal in further user-centred development and research.

 

 

Alice Moynihan  . ©  2019