CASE STUDY
Optimising digital CPR training at Laerdal medical
Optimising digital CPR training at Laerdal medical
Laerdal Medical is a world-leading provider of training, educational and therapy products for lifesaving and emergency medical care. They asked us to find out how RQI—A simulation station for training resuscitation skills, could be improved through an integrated motivational rewards system.
We investigated what attitudes the customers (healthcare professionals) have regarding the current training system, asking how might we improve the training experience and how might a rewards system be integrated into training programs?
Laerdal Medical is a world-leading provider of training, educational and therapy products for lifesaving and emergency medical care. They asked us to find out how RQI—A simulation station for training resuscitation skills, could be improved through an integrated motivational rewards system.
We investigated what attitudes the customers (healthcare professionals) have regarding the current training system, asking how might we improve the training experience and how might a rewards system be integrated into training programs?
MY ROLE
Product designer
YEAR
2017
collaborators
Rikke Gjerulff and I worked and reported back our findings to the Laerdal product and management team.
Research + PROCESS
Co-design with stakeholders
Co-design with stakeholders
Co-design with stakeholders
The process involved engaging users in ethnographic and qualitative research methods including contextual interviews, persona building, service journey mapping, and service prototypes/ scenario workshops.
Below: Sparking discussion by creating a visual survey in a common space regarding different aspects of the RQI training product amongst the product and management team.
The process involved engaging users in ethnographic and qualitative research methods including contextual interviews, persona building, service journey mapping, and service prototypes/ scenario workshops.
Below: Sparking discussion by creating a visual survey in a common space regarding different aspects of the RQI training product amongst the product and management team.
approach
Co-creating product features with healthcare professionals
Co-creating product features with healthcare professionals
Co-creating features
Working directly with current users of the product in Copenhagen hospitals, we used various methods to gather qualitative insights. For example, in contextual interviews where we asked participants to walk through daily operations and created a service journey of training CPR on RQI.
Working directly with current users of the product in Copenhagen hospitals, we used various methods to gather qualitative insights. For example, in contextual interviews where we asked participants to walk through daily operations and created a service journey of training CPR on RQI.
method
Future service scenario
Future service scenario
In order to understand more specific motivations for training, we carried out a 'future service scenario' with nurses. We proposed a training service in which motivational rewards, competitions and tangible rewards were integrated.
Below: talking through scenarios with participants
outcome
Delivering actionable insights
Through this design research project, we identified the core aspects of what drives and hinders healthcare professionals to train on the RQI system.
Identifying key areas and opportunities for the implementation of motivational rewards, and suggestions for how these achievements could be shared through internal networks.
We created an internal website which contained our findings, insights and recommendations for a future implementation strategy.
Right: A visual snapshot of insights, we focused on including plenty of direct quotes from the nurses and professionals we spoke to.
Through this design research project, we identified the core aspects of what drives and hinders healthcare professionals to train on the RQI system.
Identifying key areas and opportunities for the implementation of motivational rewards, and suggestions for how these achievements could be shared through internal networks.
We created an internal website which contained our findings, insights and recommendations for a future implementation strategy.
Below: A visual snapshot of insights, we focused on including plenty of direct quotes from the nurses and professionals we spoke to.
Through this design research project, we identified the core aspects of what drives and hinders healthcare professionals to train on the RQI system.
Identifying key areas and opportunities for the implementation of motivational rewards, and suggestions for how these achievements could be shared through internal networks.
We created an internal website which contained our findings, insights and recommendations for a future implementation strategy.
Below: A visual snapshot of insights, we focused on including plenty of direct quotes from the nurses and professionals we spoke to.
The website included a toolkit of customizable templates of various workshop materials available for use by Laerdal in further user-centred development and research with HCP's.
The website included a toolkit of customizable templates of various workshop materials available for use by Laerdal in further user-centred development and research with HCP's.
The website included a toolkit of customizable templates of various workshop materials available for use by Laerdal in further user-centred development and research with HCPs.