KADK x GN ReSound

Innovation in hearing aid products

Innovation in hearing aids

Co-design/Service design

In a partnership between GN Resound and KADK we were invited to engage with hearing impaired people to develop generic dialogue tools to facilitate discussion between the users of hearing aids and the company, in order to discover potential needs and wants of their users in the future.

Year  2017          Collaborators R Gjerulff, N Aholou, M Bjørnvik 

2016-10-27 11.59.25
2016-10-27 12.02.09 (3)

Approach & Process

Approach & Process

The process began with a deep dive into explorative research into the area of hearing loss and the experience of hearing aid users.
We then worked with external experts in a design sprint format. 

We where able ot identify and map focus areas for to develop dialogue tools. We created HMW's, quickly prototyped products, created storyboards and roleplayed a user journey through the product experience.


2016-10-27 12.02.09 (3)

Outcome

Outcome

As a collective group we delivered a package of 'dialogue tools' (tangible tools to be used in faciliating research dialogues with end-users, or for internal innovation) to be used within R+D and 
product departments at GNresound.

Together the kits covered the patient journey of a hearing aid user from early phase awareness and discovery, transitioning to using a hearing aid and into designing for future users needs and the disruptive technologies of tomorrow.

As a collective group we delivered a package of 'dialogue tools' (tangible tools to be used in faciliating research dialogues with end-users, or for internal innovation) to be used within R+D and product departments at GNresound.

Together the kits covered the patient journey of a hearing aid user from early phase awareness and discovery, transitioning to using a hearing aid and into designing for future users needs and the disruptive technologies of tomorrow.

A3 posters process_bleed-4
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